Sekisoft - Your AI-Driven Knowledge Hub

Sekisoft for Professional Services

Delivering top-notch technical services to clients requires precision, speed, and expertise. Sekisoft is designed to empower your internal teams to deliver exceptional services by streamlining key activities like implementation, support, and training. Our platform leverages AI-driven insights to simplify processes and enhance service delivery, ensuring that your team has the information they need to succeed. Here’s how Sekisoft helps your team perform at their best.

1. Implementation & Deployment: Lay the Foundation for Success

A smooth implementation process is crucial for setting up long-term client success. Sekisoft provides tools that help your team tailor deployments and streamline configuration, backed by AI to ensure that key insights are never missed.

Key Challenges	Sekisoft Solutions
Customizing configurations for each client	Forms for Customer Data Capture Use custom forms like Quadrant Matrix, Discovery Sessions, and Roadmap forms to gather client requirements, tailoring the implementation process to their unique needs. Roadmap Forms Lay out a clear project timeline and set milestones, ensuring both your team and the client are aligned on deployment phases. SWOT Analysis Forms Identify potential risks and areas for optimization during pre-implementation, helping your team anticipate and mitigate challenges early.
Efficiently managing complex projects	Task Management: Assign tasks to internal team members to track project progress, ensuring that each deployment step is completed on time. AI-Powered Summaries of Activity Notes Keep track of key interactions during the deployment phase by using AI to summarize activity notes and associated email communications, making it easy to review progress at a glance.
Keeping team communication clear	Teamstorm for Internal Collaboration Use Teamstorm to coordinate project details between technical leads, project managers, and support teams, maintaining clear communication without involving external clients.

Why It Matters With Sekisoft’s AI and customized forms, your team can efficiently plan and manage each implementation, ensuring that projects are completed on time, aligned with client needs, and free from avoidable delays.

2. Technical Support & Troubleshooting: Resolve Issues with Speed and Precision

Once the deployment is complete, ongoing support becomes the next priority. Sekisoft’s AI-driven capabilities help your team resolve client issues quickly and accurately while keeping internal communications secure.

Key Challenges	Sekisoft Solutions
Diagnosing and resolving technical issues	Case Management Track and manage support cases with ease, accessing complete customer interaction histories to ensure consistent and efficient issue resolution. Incident Management Teamstorm's Incident Management feature helps track and address critical issues, keeping the account and leadership teams aligned and focused on resolving high-priority customer problems. Knowledgebase Articles with AI Integration AI can ingest internal knowledgebase articles, making it possible for your team to retrieve relevant information instantly throughout the application, ensuring that support solutions are consistent and accurate.
Coordinating internal efforts to solve issues	Activity Notes AI Summaries Select a customer, define a date range, and let the AI summarize notes and emails from that period. This helps new team members quickly understand recent interactions, with isolated data ensuring 100% accurate summaries. Teamstorm Chats Teamstorm enables internal, customer-specific conversations organized by topics, ensuring clear communication and focused discussions among team members. Single View of Customer Access a comprehensive overview of each client’s history, technical setup, and past interactions, allowing your team to make informed decisions and provide tailored support.
Providing proactive and data-driven support	Customer Data-Infused AI Analytics Ask AI questions about customer data, such as identifying trends or analyzing performance metrics. This enables your team to gain deeper insights and offer proactive support based on data patterns.

Why It Matters By leveraging AI to synthesize knowledge and analyze data, Sekisoft ensures that your support team has the right information at their fingertips, leading to faster resolutions and more satisfied clients.

3. Internal Knowledge Transfer & Training: Equip Your Team for Success

For technical services teams, having quick access to information and being able to continuously train and upskill is vital. Sekisoft’s features support seamless knowledge transfer within your organization, ensuring that your team is always equipped to meet client needs.

Key Challenges	Sekisoft Solutions
Quick access to internal resources	Subject Matter Expert Knowledgebase with AI Integration Sekisoft captures and categorizes expert information, enabling quick access to documentation, training guides, and FAQs through AI-driven search for accurate and efficient information retrieval. Document Repository Store critical training resources and technical documentation in one centralized location, making it easy for team members to find what they need.
Ensuring training is aligned with client needs	SWOT Analysis for Training Needs Use SWOT forms internally to assess training needs and identify areas where team members require additional skills. Roadmap Forms for Skill Development Plan out internal training milestones using Roadmap forms, ensuring that team members are equipped to handle new technologies or evolving client demands.
Tracking progress and accountability	Task Management Assign and track tasks for yourself or colleagues, ensuring that important work and responsibilities don't fall through the cracks. This keeps your team on top of their duties and ensures smooth collaboration. AI-Powered Summaries of Training Sessions Automatically summarize key points from internal meetings and training sessions, making it easy for team members to catch up on what they missed.

Why It Matters With Sekisoft’s AI capabilities and structured data capture tools, your team can stay ahead of the curve, continually improving their skills and ensuring that they are prepared to tackle client challenges.

How AI Enhances Professional Services Delivery

At the heart of Sekisoft’s platform is the power of AI, which helps your internal teams work smarter and faster. Here’s how Sekisoft’s AI capabilities can benefit both your team and your clients:

Streamlined Information Retrieval AI-integrated search within knowledgebase articles helps your team quickly find answers, reducing time spent on research and allowing them to focus on solving client issues.
AI-Powered Summaries By summarizing activity notes and associated email responses over any chosen time period, Sekisoft’s AI enables your team to stay on top of client interactions and maintain a clear understanding of each client's needs.
Data-Driven Insights With AI-infused analytics, your team can ask questions directly to the AI and receive data-backed answers, helping them make better decisions and provide proactive support to clients.

Why It Matters Sekisoft’s AI-driven capabilities ensure that your team can access the right information at the right time, enabling them to deliver faster, more informed, and more proactive services to your clients.

Deliver Excellence in Professional Services with Sekisoft

Sekisoft’s platform is designed to support your technical professional services team at every stage, from implementation to support and training. With AI-enhanced tools and a focus on streamlined internal processes, Sekisoft enables your team to deliver high-quality services more efficiently, ensuring client satisfaction and long-term success.

Ready to empower your team with AI-driven insights? Contact us today to schedule a demo and discover how Sekisoft can transform your service delivery process.